FAQ
We have compiled some frequently asked questions and answers about our brand and products.
If you have any other questions not listed or would like to contact us, please click here .
FAQ
We have compiled some frequently asked questions and answers about our brand and products.
If you have any other questions not listed or would like to contact us, please click here .
You may return items within 30 days of delivery if the items are in their original condition, unwashed, unaltered, with tags attached, and packaging intact. Please note the following exceptions where returns are not accepted:
Please note that return shipping costs are to be borne by the customer. If the return shipping costs are insufficient, the warehouse reserves the right to refuse the return, and you will be responsible for any additional costs incurred.
We are unable to change the delivery method, color, size, quantity, or other order details after the order has been placed. Please cancel your order and place a new one.
Orders cannot be cancelled after they are confirmed.
●Request a return of all items in the order:
The refund will be processed using the original payment method, and the amount will be the actual payment amount for the original order.
●Request a partial return of items within the order:
The refund will be processed using the original payment method.
If any orders have used promotional discounts or enjoyed free shipping, the calculation will be recalculated after deducting the items to be returned.
If the remaining amount of the items in the order does not meet the threshold for enjoying the discount, the refund amount will be <minus the discount amount>.
※Coupons (codes) cannot be restored or reissued after a return and refund.
Our store may cancel your order after payment has been completed (or terminate the contract after it has been concluded) in the following cases.
In this case, you will be deemed to agree to our handling of the matter, regardless of whether we notify you further.
In the following cases, we may cancel your order (or terminate the contract after it has been established) even after payment is completed. In these cases, you agree to this without requiring prior notice from us.